PRELIMINARY INFORMATION

1. INTRODUCTIONThis document (together with all other documents mentioned below) sets out the terms and conditions governing the use of the website and the purchase of products through this website (hereinafter referred to as the "Terms"). Customers should read the Terms, our Cookie Policy, and our Privacy Policy (collectively referred to as the "Data Privacy Policy") before using the website. By using this website or placing an order through the website, you, our valued customer, acknowledge, declare, and undertake that you give your express consent to be bound by these Terms and the Data Privacy Policy. If the customer does not accept all the Terms and the Data Privacy Policy, they should not use the website. These Terms and the Data Privacy Policy may be amended. It is the customer's responsibility to read them regularly, and the Terms and Data Privacy Policy in force when the customer uses the website or enters into the Agreement (as explained below) shall apply to the customer.

2. OUR INFORMATIONSales of goods made through this website are carried out by SUNAY AKIN MÜZECİLİK ve KÜLTÜR HİZMETLERİ LİMİTED ŞİRKETİ, a Turkish company located at Ömerpaşa Caddesi Dr. Zeki Zeren Sok. No: 15 Göztepe / Istanbul, registered in the Istanbul Trade Registry with registration number 625723-0, and registered with the Göztepe Tax Office under number 7830140133, under the name Istanbul Toy Museum. You can contact the Istanbul Toy Museum by telephone at 0216 359 45 50 -51.

3. RULES AND CONDITIONS REGARDING THE PROTECTION OF PERSONAL DATA, COMMERCIAL ELECTRONIC MESSAGES, AND INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTSIn order for the customer to purchase the product they want, they must share their personal information. The information or personal data you share with the Istanbul Toy Museum is processed in accordance with the Data Privacy Policy. When using the website, the customer confirms that all information shared with the Istanbul Toy Museum is accurate and true and is deemed to have accepted the processing of this information and personal data. If the customer clearly declares their interest to the Istanbul Toy Museum, the Istanbul Toy Museum may inform the customer about the latest collections, catalogs, campaigns, and special offers by post, e-mail, and/or SMS.

3.1. Within the scope of the Personal Data Protection Law No. 6698, information that may be defined as personal data belonging to the BUYER, such as name, surname, e-mail address, T.R. ID number, demographic data, financial data, etc.; may be recorded indefinitely/for a limited period, stored in written/magnetic archives, used, updated, shared, transferred, and processed in other ways by the SELLER, the SELLER's affiliates, and third parties and/or organizations for the purposes of receiving orders, providing products and services, developing products and services, resolving system issues, carrying out payment transactions, -with prior consent- being used in marketing activities regarding orders, products, and services, updating the BUYER's information, and managing and maintaining memberships, and for the purpose of fulfilling the distance sales agreement and other agreements established between the BUYER and the SELLER, and ensuring that technical, logistical, and other similar functions of third parties are carried out on behalf of the SELLER.

3.2. BUYERS may be sent commercial electronic communications by SMS/short message, instant notification, automated call, computer, telephone, e-mail/mail, fax, and other electronic communication tools for the purposes of promotion, advertising, communication, promotion, sales, and marketing regarding all types of products and services, as well as for credit card and membership information and transactions, in accordance with applicable legislation, and the BUYER has accepted the sending of commercial electronic messages to them.

3.3. For the security of the information entered and transactions carried out by the BUYER on the Website, necessary measures have been taken on the Seller's own system infrastructure, according to the nature of the information and transaction, within the limits of today's technical possibilities. However, since the information in question is entered from devices belonging to the BUYER, it is the BUYER's responsibility to take necessary measures, including those related to viruses and similar malicious applications, to protect them and prevent unauthorized persons from accessing them. 

3.4. The BUYER may contact the SELLER through the specified communication channels to request the cessation of data use-processing and/or communications at any time. Upon the BUYER's express declaration in this regard, personal data processing and/or communications to them will be stopped within the maximum legal period; furthermore, if desired, information other than that which must be legally retained and/or where possible will be deleted from the data recording system or anonymized in such a way that the identity cannot be determined. The BUYER may always apply to the SELLER and obtain information on matters such as the processing of their personal data, the persons to whom it is transferred, correction in case of incompleteness or inaccuracy, notification of the corrected information to the relevant third parties, deletion or destruction of data, analysis by automatic systems, objection to a result arising against them, and compensation in case of loss due to unlawful processing of data, and the SELLER will review the applications in question and respond to the BUYER within the legal period in accordance with the periods provided in the legislation. 

3.5. Regarding all types of information and content belonging to the Website and their organization, revision, and partial/full use; except those belonging to other third parties according to the SELLER's agreement; all intellectual and industrial rights and property rights belong to DSM Grup Danışmanlık İletişim ve Satış Ticaret Anonim Şirketi. 

3.6. The privacy-security policies and terms of use of other sites accessed from the Website apply, and the SELLER is not responsible for any disputes or negative consequences that may arise. 

4. USE OF THE WEBSITEBy using the website and/or placing any order through the website, the customer acknowledges, declares, and undertakes: 1. To use the website only for legitimate requests or orders, 2. Not to place unrealistic, baseless, or fake orders; that the Istanbul Toy Museum has the right to cancel the order and inform the relevant authorities on the matter when it has a reasonable belief that such an order has been placed, 3. To provide the Istanbul Toy Museum with accurate and up-to-date e-mail, postal, and/or other contact information, and that the Istanbul Toy Museum may use this information to communicate with the customer if necessary. (See Data Privacy Policy). If the customer does not provide all the information required to complete the order, the Istanbul Toy Museum may not complete the order. When the customer places an order through the website, they confirm that they have completed at least 18 years of age and are legally capable of entering into a contract with full legal capacity. 

 5. AVAILABILITY OF SERVICESThe products offered on this website are only suitable for delivery within the borders of the Republic of Turkey. 

 6. FORMATION OF THE AGREEMENTTo place an order, the customer must follow the online purchase process and click the "Confirm Payment" option. After doing this, the customer receives an e-mail confirming that the order has been received ("Order Confirmation"). In a subsequent second e-mail, the customer is informed that the order has been accepted and is being shipped ("Delivery Confirmation"). If such a confirmation has not been provided to the customer by the Istanbul Toy Museum, the Agreement is deemed not to have been formed. 

7. AVAILABILITY OF PRODUCTSAll orders are subject to the products being available in stock. In case of supply shortages or when the product is no longer in stock, the Istanbul Toy Museum reserves the right to inform the customer about similar or different category and value alternative products they can order. If the customer does not wish to order the alternative products, the Istanbul Toy Museum will refund the amount paid for the unwanted alternative product to the customer. 

 8. REJECTION OF THE ORDERThe Istanbul Toy Museum always reserves the right to withdraw any product from the website and/or remove or correct any material or content on the website. Although the Istanbul Toy Museum will make every reasonable effort to process all orders submitted to it, it always reserves the right to refuse to fulfill or confirm the order in case extraordinary circumstances arise after receiving an order or sending the Order Confirmation to the customer. The Istanbul Toy Museum cannot be held liable to the customer or any third party for withdrawing any product from the website, removing or correcting any material or content, or refusing to fulfill or confirm the order after receiving the order or sending the Order Confirmation. 

 9. DELIVERYDepending on availability in stock (see Article 7 above) and provided there are no extraordinary circumstances, the Istanbul Toy Museum delivers the products listed in the Delivery Confirmation by the delivery date specified in the Delivery Confirmation, and orders for which an estimated delivery date is not specified within a maximum of (thirty) 30 days from the Order Confirmation date. In case the supply of products is delayed due to a situation outside the control of the Istanbul Toy Museum, the Istanbul Toy Museum will inform the customer of the situation as soon as possible and take measures to minimize the impact of the delay. The Istanbul Toy Museum is not responsible for delays caused by situations outside its control. However, in case of a very serious risk of delay, the customer may contact the Istanbul Toy Museum, terminate the Agreement under Article 3, and receive a refund for the products they paid for but have not received. The Istanbul Toy Museum does not deliver on Saturdays, Sundays, or public holidays. Within the context of these Terms, for "delivery" or "delivered" statuses to occur, the customer or a third party designated by the customer who will acquire possession of the products must have received the product, which can be proven by the signing of the receipt document for the products at the specified delivery address.  

10. INABILITY TO DELIVERIf delivery is not possible, the product/products will be returned to the warehouse. In case delivery is not possible, the customer will be informed about where the product of the order is and how delivery can be rescheduled. If the customer is not at the delivery location at the agreed time, they must contact the Istanbul Toy Museum to reschedule the delivery for another suitable day to be agreed upon. If the product of the order is brought to the delivery address but delivery does not occur due to a reason not originating from the Istanbul Toy Museum, and the customer does not contact the Istanbul Toy Museum for delivery within the following fifteen (15) days, the Agreement may be terminated on the grounds that the customer has acted in violation of the Agreement. As a result of the termination of the Agreement, the Istanbul Toy Museum will refund all payments received from the customer, including delivery costs (except for additional costs arising from any delivery method requested by the customer other than the standard delivery method offered by the Istanbul Toy Museum), without any unreasonable delay, in any case within fourteen (14) days after the termination of this Agreement. The customer should not forget that there may be an additional cost for the shipping process resulting from the termination of the Agreement, and the Istanbul Toy Museum has the right to charge this cost to the customer. 

11. RISK AND OWNERSHIPAs long as the customer accepts delivery with the courier/cargo company designated by the Istanbul Toy Museum, all benefits and risks regarding the products will be under the responsibility of the Istanbul Toy Museum until Delivery. Ownership of the products passes to the customer from the moment the product is delivered to the customer or the person at the delivery address. (Transfer of ownership) 4 

12. PRICE AND PAYMENTThe price of the products is as specified on the website. Although the Istanbul Toy Museum does a best effort to ensure that all prices on the website are correct, errors may occur in this regard. In case there is an error in the price of the products ordered by the customer, the Istanbul Toy Museum will inform the customer as soon as possible and offer the customer the options to confirm the order at the correct price or cancel the order. If the Istanbul Toy Museum cannot reach the customer, the order will be considered canceled, and the amount paid for the products will be refunded to the customer. If the pricing error is obvious and certain, and it can be understood that the product price registered on the website is clearly incorrect, the Istanbul Toy Museum will not be obliged to complete the sale of the products to the customer at the incorrect (normally lower than it should be) price (even after sending the Delivery Confirmation to the customer). VAT and taxes are included in the prices on the website, but the delivery fee is not included, and this fee will be added to the total amount as stated in the Shopping Guide to determine the total order price. Prices may change at any time, but (except for those stated above) price changes will not affect orders when the Order Confirmation has been sent to the customer. For this reason, (except for the situation stated above) prices regarding previous orders cannot be revised. When the customer completes the purchase, all products they want to buy are added to the shopping cart, and the next step is to finalize the order and complete the payment process. To do this, the customer must follow the steps regarding the purchase process, complete or confirm the information requested at each step. Furthermore, the customer may make changes to the order details during the purchase process, before the payment transaction. After the order is completed and before the payment is confirmed by the customer, information regarding the basic characteristics of the purchased product, the total price of the product including all taxes, in cases where the Right of Withdrawal exists, the conditions, period, and procedure for exercising this right, the carrier designated by the seller for returns, or in exceptional cases where the Right of Withdrawal cannot be exercised, information regarding whether the customer cannot benefit from the Right of Withdrawal or under what conditions the customer loses the Right of Withdrawal will be presented to the customer's attention in the form of an order summary. Detailed explanations regarding the purchase process are located in the Shopping Guide. Furthermore, if the customer is a registered user, the customer can access the details of all their orders from the "My Account" section. Payments are made through credit cards and debit cards (bank cards) using the payment methods shown on the website and applications. To prevent unauthorized access, the customer's credit card information is encrypted. When the Istanbul Toy Museum receives the customer's order, a provision will be requested on the customer's card to confirm that there is sufficient available limit to complete the transaction. The collection regarding the payment will be made by the Istanbul Toy Museum at the moment the order is confirmed. When the customer clicks the "Confirm Payment" button, they are deemed to have confirmed and approved that they are the owner of the credit card used. Credit cards are subject to verifications and authorizations by the institution that issued the card; however, if the institution that issued the customer's card does not authorize the Istanbul Toy Museum to make payments, the Istanbul Toy Museum will not be liable for any 5 delays or failure to deliver, and it will not be possible to complete the Agreement. Ordering through electronic devices located in stores and making payments for these orders. If the order is placed through one of the electronic devices available in the Istanbul Toy Museum stores located in Turkey, the steps regarding the purchase process explained on these devices must be followed, and the required information must be completed / verified at each step. You can change the details regarding the order before making the payment during the purchase process. Just before the payment obligation, an order summary containing the basic features of the product, price, right of withdrawal, and how this right will be used and how to waive the right will be provided to you. Before placing the order, you must select a payment method and state whether you want a gift receipt (if available). The order will be deemed placed by clicking the button that says "Confirm Payment" on the relevant page on the device screen, and if the order is placed, you will be under the payment obligation. Payment can be made through the payment tools, credit cards, and bank cards visible on the website and applications. The conditions above regarding the checking of the card's validity and approval will apply. Furthermore, a payment option at the checkout may be offered to you to pay for your order. In this case, you can make your payment with any payment tool available in the stores. 

13. INVOICEAn invoice is issued and sent to the customer at the latest with the delivered products. The Istanbul Toy Museum reserves the right to apply other methods in accordance with the e-invoice/e-archive legislation regarding the invoice. 

14. PAY NOWThe Pay Now feature (hereinafter referred to as "Pay Now") simplifies the shopping process on this website because the customer does not need to enter delivery, billing, and payment information for every purchase. Pay Now is made available to the customer in the View Cart section. To use the Pay Now option, the customer must save their credit card and/or debit card information. The customer can perform this action by clicking the "Save my card details" option on any of their orders while paying with any card accepted by the Istanbul Toy Museum. Thus, the card number, the cardholder's name as it appears on the card, and the card's expiration date are saved. The customer will need to accept the Data Privacy Policy and Terms to save their card details and use the Pay Now feature. By agreeing to use the Pay Now feature, the customer authorizes the Istanbul Toy Museum to charge the card associated with this feature for purchases. Card use is subject to the terms agreed upon between the customer and the institution that issued the card in all cases. The customer can save card details for any number of cards in the Pay Now feature, but must have made at least one payment with each card to do so. If the customer wants to save card details for multiple cards, the information of the most recently saved card will be the "Preferred Card", and payments for Pay Now purchases will be collected from it by default. However, the customer can change the Preferred Card at any time in the Account section of the website. To use the Pay Now feature, all the customer needs to do is click the "Pay Now" button seen in the Shopping Cart section. Immediately after clicking the button, a screen containing delivery, billing, and payment information for the purchase will appear. The information shown on this screen cannot be changed, therefore, if there is incorrect information on the screen, the customer should not complete the purchase. To complete the purchase using different information, the customer should not use the Pay Now feature. The Preferred Card associated with Pay Now can be changed from the Account section of the website. 

15. PURCHASE WITHOUT MEMBERSHIPThe website also offers the feature to purchase products without becoming a member. In such a purchase, only the information required to process the order is requested from the customer. When the customer completes the purchase process, options to register as a user or continue as a user without registering are offered.

16. VALUE ADDED TAXIn accordance with the provisions of the relevant legislation, all sales transactions made on the website are subject to Value Added Tax (VAT), except for applicable final exemptions subject to the customer's approval. 

17. RETURN POLICY 17.1. Statutory Right of Withdrawal The customer has the right to withdraw from the Contract within fourteen (14) days following the conclusion of the Contract, without stating any reason and without paying any penalty. (except for the product group for which contracts are drawn up where the right of withdrawal cannot be exercised as stated in the following article 17.3). Purchased products can be returned free of charge through the Ünsped Paket Servisi San. ve Ticaret A.Ş (“UPS”) courier company. The withdrawal period ends fourteen (14) days after the customer or a third party designated by the customer (other than the courier) takes possession of the products, or in the case where multiple products are delivered separately in a single order, fourteen (14) days after the customer or a third party designated by the customer (other than the courier) takes possession of the last product. To exercise this right of withdrawal, the customer must inform the Istanbul Toy Museum of their intention to exercise the right of withdrawal and their decision to terminate the Contract, by providing written notice or using other means provided on our website. The customer can inform the Istanbul Toy Museum by sending an email to info@istanbuloyuncakmuzesi.com. They can also inform the Istanbul Toy Museum of their intention to exercise the customer withdrawal right by sending a written notice to the Ömerpaşa Cad. Dr. Zeki Zeren Sok. No: 15 Göztepe / Istanbul address. For the customer to be able to exercise their right of withdrawal within the time limit, it is sufficient to inform the Istanbul Toy Museum of their intention to exercise the right of withdrawal before the usage period of the right expires. In the event of the exercise of the right of withdrawal, the return of the product can be made in person or by courier to any Istanbul Toy Museum store within ten (10) days from the date of the notification that the right of withdrawal has been exercised, in accordance with the 17.3 article of this Contract. If the customer has any questions, they can contact the Istanbul Toy Museum by calling 0 216 359 45 50-51 or by sending an email to info@istanbuloyuncakmuzesi.com. The refund will be made without any delay, no later than fourteen (14) days from the receipt of the notification regarding the exercise of the right of withdrawal. Regardless of the return method preferred by the customer, if returns by courier are not carried out by a courier selected by the Istanbul Toy Museum, the additional costs incurred by the Istanbul Toy Museum will not be included in the amount to be refunded to the customer. Following the delivery of your order; if you wish to exercise the statutory or contractual right of withdrawal and do not use any of the return options offered by the Istanbul Toy Museum (other than the courier company determined by the company), in the event that the customer organizes the transfer of the products to be returned themselves and sends them via their own courier company, the customer shall be entirely responsible for any losses or damages that may occur in such returns due to reasons not caused by the Istanbul Toy Museum, and the Istanbul Toy Museum will absolutely not be responsible for such returns. In addition, when you use any of the return options offered by the Istanbul Toy Museum, please note that you will be responsible for the contents of the return package. In the event that there is an error in the contents of the return package not caused by the Istanbul Toy Museum, please note that the package will be returned to you and you will be responsible for the related costs. In any case, nothing in this article will affect your legal rights. In the event of the customer terminating the Contract, the consequences of exercising the right of withdrawal are that, unless otherwise stated in Article 17.3, the Istanbul Toy Museum shall refund all payments received from the customer, including delivery costs (except for additional costs that arise when a delivery type other than the lowest-cost standard delivery type offered by the Istanbul Toy Museum is selected). The Istanbul Toy Museum will make the refund using the same payment method used by the customer for the purchase transaction, and under no circumstances will the customer pay any additional fees as a result of such a refund. The customer must return the products to the Istanbul Toy Museum or the courier company determined by the Istanbul Toy Museum within ten (10) days of the 8 notification of the exercise of the right of withdrawal, without any delay. The customer must send back or return the products before the end of this ten (10) day period. The customer is only responsible for depreciation exceeding what is necessary for the sole purpose of checking the nature, characteristics, and operation of the products. 17.2 Contractual Right of Withdrawal In addition to the statutory right of withdrawal mentioned above in article 17.1, the customer is granted the right to return the products within thirty (30) days from the Delivery Confirmation without stating any reason (except for gift cards and the products mentioned in article 17.3 below) under the contractual right of withdrawal. In returns made within the scope of the contractual right of withdrawal, unless the return is carried out from an Istanbul Toy Museum in Turkey or with the courier determined by the Istanbul Toy Museum, the costs incurred for the product return are the responsibility of the customer. The customer can exercise the right of withdrawal arising from the Contract in accordance with the procedure in article 17.1 above. However, the customer must inform the Istanbul Toy Museum at the end of the period during which the right of withdrawal can be exercised and, in any case, deliver the products within thirty (30) days from the Delivery Confirmation. The refund will be made without any delay, no later than fourteen (14) days from the receipt of the notification regarding the exercise of the right of withdrawal. The Istanbul Toy Museum will make the refund using the same payment method used for the purchase transaction. This contractual right of withdrawal does not affect the statutory right of withdrawal.17.3 General provisions (applicable to both statutory and contractual rights of withdrawal, exceptions to the right of withdrawal) The customer cannot exercise the right of withdrawal in contracts relating to the delivery of any of the following products: 1. contracts relating to goods specially prepared in accordance with the customer's requirements or personal needs 2. contracts relating to books, digital content, and computer consumables presented in a material medium that have been opened after delivery, as well as packaging, tape, seals, and packaging. 3. contracts relating to goods that are not suitable for return due to health and hygiene reasons after delivery, such as underwear, swimwear, etc., where the packaging, tape, seals, or packaging have been opened. The customer may handle the products after delivery to determine their condition, characteristics, and functions. Handling the products in an acceptable manner is a reasonable process in stores. If the customer's act of inspection exceeds a reasonable acceptable level and the products are damaged or their value decreases, the Istanbul Toy Museum may deduct this difference from the refund to be made to the customer during the exercise of the 9 right of withdrawal, or the customer may have to pay an amount equal to the decreased value of the products to the Istanbul Toy Museum. The customer must return the products to the Istanbul Toy Museum with their original packaging, instructions, and other documents. In any case, when returning the product, the customer must send the invoice received when the product was delivered or the relevant documents required by the e-invoice/e-archive legislation together with the product. When the customer receives the order, summary information on how to exercise the right of withdrawal will be shared with the customer. 

18. LIABILITY AND DISCLAIMERNo provision in these Terms shall in any way limit or exclude the Istanbul Toy Museum's liability regarding the following matters: 1. Death or injury of personnel caused by the negligence of the Istanbul Toy Museum; 2. Fraud or fraudulent misrepresentation; 3. All other circumstances where limiting or excluding the Istanbul Toy Museum's liability, or attempting to do so, may be unlawful or illegal for the Istanbul Toy Museum. The Istanbul Toy Museum is liable to the customer for foreseeable loss and Damage caused by its own actions. If the Istanbul Toy Museum does not comply with these terms, it shall be liable for the customer's losses and Damages that are a foreseeable consequence of breaching the Contract or arising from a lack of reasonable care and skill; however, the Istanbul Toy Museum shall not be liable for any unforeseeable loss or Damage. If it is obvious that a loss or Damage will occur, or if both the Istanbul Toy Museum and the customer know that it may occur when the Contract is made, for example, if the customer spoke to the Istanbul Toy Museum about this during the sales process, the loss or Damage shall be considered foreseeable. The Istanbul Toy Museum shall not be held liable for commercial losses. The Istanbul Toy Museum only offers products for individuals and personal use. If the customer uses the products for any commercial, business, or resale purpose, the Istanbul Toy Museum will not be liable to the customer for any loss of profit, business loss, business interruption, or loss of business opportunity, and the customer accepts, declares, and undertakes that they will not hold the Istanbul Toy Museum responsible for their commercial losses. Due to the potential for errors in this website and in the storage and transmission of digital information, unless expressly stated otherwise on the website, the Istanbul Toy Museum makes no guarantee or warranty regarding the accuracy and security of the information transmitted on or obtained from the website. It is the contractual obligation of the Istanbul Toy Museum to offer products that comply with the Contract to the customer, but without affecting this obligation and to the extent permitted by law, all product descriptions, information, and materials published on this website are "as is" and do not contain any express, implied, or consequential warranties. As a customer, when you enter into a contract, the Istanbul Toy Museum is responsible for ensuring that the products it sends to the customer are 11 as follows: (i) the products comply with the descriptions provided by the Istanbul Toy Museum and have the characteristics stated on the website, (ii) the products are fit for the ordinary purposes of use of similar products, and (iii) the products show the quality and performance normally associated with products of the same type and reasonably expected of them. The Istanbul Toy Museum guarantees that any product purchased by the customer from this website is of satisfactory quality and is reasonably fit for all purposes generally served by products of its type. To the fullest extent permitted by law, but except as legally excluded for the customer, no other express or implied warranty related to the products on this website is within the scope of the Istanbul Toy Museum's liability. The products sold by the Istanbul Toy Museum (including handmade products) generally have the natural characteristics of the materials used in the manufacturing of the products. Natural characteristics such as texture, shape, stitching, and color variations should not be classified as errors or defects. Inconsistencies in these natural characteristics should be expected and considered reasonable. Although the Istanbul Toy Museum only selects products of the best quality, natural characteristics are inevitable and should be accepted as part of the product's own appearance. Nothing in this article will affect the customer's legal rights or the right of withdrawal arising from the Contract. 

19. RULES REGARDING INTELLECTUAL PROPERTY RIGHTSThe customer accepts that the copyright in all material and content offered as part of the website, as well as all trademarks and other intellectual property rights, always belongs to the Istanbul Toy Museum or its authorized agents. The customer is permitted to use the provided content only in the manner expressly authorized by the Istanbul Toy Museum or its authorized agents. This does not prevent the customer from using the website to the extent necessary to obtain a copy of any order or Contract information. 

20. VIRUSES, HACKING, AND OTHER CYBERCRIMESThe customer undertakes to refrain from abusing this website by knowingly uploading viruses, Trojans, worms, logic bombs, or other malicious or technologically harmful materials. The customer shall not attempt to gain unauthorized access to this website, the server hosting this website, or any server, computer, or database related to the website, nor shall they obstruct, damage, destroy, or alter the system. The customer undertakes not to attack the website through a denial-of-service or distributed denial-of-service attack. In the event of a breach of this provision, the customer may have committed a crime subject to criminal prosecution under applicable legislation. The Istanbul Toy Museum will report any such breach to the relevant judicial and administrative authorities and cooperate with the relevant institution to uncover the identity of the hacker. Similarly, in the event of such a breach, the customer's right to use this website will immediately terminate. The Istanbul Toy Museum cannot be held liable for any denial-of-service attack, virus, or other software and materials that technologically damage the customer's computer, equipment, or data or materials resulting from the customer's use of the website, or any loss or Damage resulting from the downloading of such content directed by this website.

21. LINKS FROM OUR WEBSITEThe Istanbul Toy Museum's website may contain links to third-party websites or materials; these links are for informational purposes only, and the Istanbul Toy Museum is not responsible for or liable for the control of or contents of these websites or 12 materials. Similarly, the Istanbul Toy Museum assumes no liability for any loss or Damage that may arise from the use of such links.

22. WRITTEN COMMUNICATIONMer’i legislation requires that certain information and communications sent by the Istanbul Toy Museum to the customer be in writing. By using the website, the customer agrees that communication with the Istanbul Toy Museum will primarily be electronic. The Istanbul Toy Museum will inform the customer by contacting them via email or by posting notices on the website. In accordance with the Agreement, the customer acknowledges and agrees that they accept this method of electronic communication and that all contracts, notices, information, and other methods of communication provided to the customer electronically comply with any legal requirements requiring such communication channels to be in writing. This condition does not affect your legal rights.

23. NOTICESAll notices provided to the Istanbul Toy Museum must be in writing. Subject to and as provided in Article 22, the customer expressly acknowledges and agrees that the Istanbul Toy Museum may provide notices to the customer via the email or postal address provided by the customer when placing an order. A notice is deemed properly sent and received when posted on the website immediately, when sent by email within 24 hours, or within 3 days from the date a letter is dispatched. As evidence that the notice has been received, in the case of a letter, it will be sufficient to show that the letter was sent to the correct address, sealed, and handed over to the postal service; in the case of an email, it will be sufficient to show that the email was sent to the relevant email address.

24. ASSIGNMENT OF RIGHTS AND OBLIGATIONSThis Agreement between the Istanbul Toy Museum and the customer shall be binding upon the Istanbul Toy Museum and the customer, as well as their respective successors. The customer may not assign, delegate, transfer, or subcontract the Agreement or the rights and obligations arising therefrom (excluding warranties) without prior written consent. However, the customer may transfer the warranty provided by the Istanbul Toy Museum under Article 17.4 to the person who acquires the product. The Istanbul Toy Museum may require the customer to provide reasonable evidence that the person to whom the warranty is transferred is the current owner of the relevant product; for example, evidence of purchase or a letter or chain of letters from the original Buyer or subsequent Buyers (as applicable) stating that they have transferred their rights under the warranty to the new owner of the goods may be accepted. During the term of the Agreement, the Istanbul Toy Museum may at any time assign, delegate, subcontract, or transfer the Agreement and the rights and obligations arising therefrom. For the avoidance of doubt, such assignment, delegation, appointment, or transfer shall not affect the consumer's legal rights or their rights under the Agreement, nor shall it cancel, reduce, or limit any warranties or guarantees that the Istanbul Toy Museum may have expressly or implicitly given to the customer.

25. FORCE MAJEUREThe Istanbul Toy Museum shall not be held liable or obligated for any event beyond its control that prevents or delays it from fulfilling any of its obligations under this Agreement and which shall therefore be considered force majeure under Article 13. Events beyond the Istanbul Toy Museum's control include acts, events, omissions, removals, or accidents beyond reasonable control, and specifically include (without limitation): 1. Strikes, lockouts, or other industrial actions. 2. Civil unrest, rebellion, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not), threat of war, or preparations for war. 3. Fire, explosion, storm, flood, earthquake, collapse, epidemic, or other natural disasters. 4. Impossibility of use of railways, waterways, airways, motor vehicles, or other public or private means of transport. 5. Impossibility of use of public or private telecommunications networks. 6. Acts, decrees, legislation, regulations, or restrictions of any government. 7. Strikes, collapses, and accidents in any cargo, postal, or other relevant transport operations. Any obligation of the Istanbul Toy Museum under any Agreement shall be suspended for the duration of the event beyond its control, and this period shall be added to the time allowed for the Istanbul Toy Museum to fulfill its obligation. The Istanbul Toy Museum will use all reasonable efforts to end the event beyond its control or to find a solution that will enable it to fulfill its obligations under the Agreement despite the event beyond its control.

26. WAIVERThe Istanbul Toy Museum's inability to ensure the customer's full performance of any of their obligations under the Agreement or other terms and conditions, or their ability to exercise their rights under the Agreement or legal remedies, does not mean that they have waived such rights or legal remedies, nor that the customer is exempt from complying with such obligations. A waiver of any default does not constitute a waiver of subsequent defaults arising from the Agreement or the Terms. Unless expressly stated otherwise and delivered in writing in accordance with the paragraph in the Notices section above, no waiver of any of these Terms shall be deemed to have occurred.

27. SEVERABILITYIf any provision of these Terms or the Agreement is determined to be invalid, unlawful, or unenforceable by any competent authority, such provision, term, or condition shall be separated from the remaining provisions, terms, or conditions, and the remaining part shall remain valid to the extent permitted by law.

28. OUR RIGHT TO AMEND THE TERMSThe Istanbul Toy Museum reserves the right from time to time to update or make changes to these Terms. By using this website or ordering products from the Istanbul Toy Museum, the customer agrees to the principles and Terms in effect at that time, unless they are changed. Any potential changes to the Terms or Privacy Statement made in accordance with the law or the competent government authority shall also apply to orders placed by the customer in advance. This change does not affect the customer's legal rights.

29. GOVERNING COURTThe Istanbul Toy Museum reserves the right from time to time to update or make changes to these Terms. Agreements regarding the use of the website and the purchase of products through this website shall be subject to the laws of the Republic of Turkey. Any dispute arising out of or related to the use of the website or such an Agreement shall be subject to the jurisdiction of the Turkish courts. If a dispute arises regarding the agreement between the Istanbul Toy Museum and the customer, the customer may make the necessary applications to the competent Consumer Court or Consumer Arbitration Committee. Nothing in this article affects the customer's legal rights in this matter.

30. FEEDBACKThe customer's comments and feedback are important to the Istanbul Toy Museum. The customer may send all feedback and comments via email to info@istanbuloyuncakmuzesi.com.SUNAY AKIN MUSEUM AND CULTURAL SERVICES LTD. CO.